null

Australian Saddlery - Saddles for Every Need and Horse Essentials 

Frequently Asked Questions

treat-banner.png

I have just placed my order and I'm excited!! How long will it take?


Congratulations on your purchase! We are excited to get it to you. Aussie Saddlery posts Australia wide 6 days a week. Many of our orders are dispatched the same day but depending on your item, anywhere from 2-7 business days.

How much is postage?

Many of our items at Aussie Saddlery have FREE SHIPPING but postage is calculated on all other items from their weight and starts from as little as $9.50.

Why create an account with Aussie Saddlery?

Keep up to date with the latest news from Aussie Saddlery. We always have special offers available, competitions on the Aussie Saddlery Facebook/Instagram pages for our customers. We also do not send out email marketing unless you have chosen to with us. So, go ahead now and create an account here

What methods of payment do you accept?

Did you know at Aussie Saddlery we offer layby with extended options as well? Start your layby today by contacting us at [email protected] or send us an enquiry below and we will get you started. 

 payment-methods-at-aussie-saddlery.png

 

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received.

Oh no, I’ve purchased the wrong size or colour!!

It's 0k, we can help :-)

Contact us as soon as you can and we can change the item specifics if it has not been shipped yet.

If you have already received your item and need to exchange, get in contact with us at [email protected]

I want to be featured on Aussie Saddlery's social media!!

WE WANT TO FEATURE YOU!!

If you have recently purchased from us and and are loving our items please tag us (#aussiesaddlery or @aussiesaddlery) so we can feature you on our social media pages. Nothing makes us happier than seeing our customers out and about with their horses enjoying Aussie Saddlery products. 

Do you offer sponsorship?

Aussie Saddlery currently has a full sponsorship team but be sure to follow us on Aussie Saddlery Facebook and Aussie Saddlery Instagram for future opportunities.

I've received my item and it's not quite right?

We are so sorry to hear this - let's get this fixed as quickly as possible. Contact us as soon as possible so we can resolve this for you ASAP.